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Contact Us

Call : 0672017017

Whatsapp : 0672017017

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Contact us

Call: +27672017017

Whatsapp :+27672017017

Refund / Return policy

Items can be returned for an exchange if reported within the first 24hrs of receiving the order. This applies only to items that come with production defects such as construction or colour/style not matching order description.Refunds are not accepted.To qualify for a return the item must be reported within 24 hours of receipt ( returned within 48 hours), unused and in the same condition and packaging you received it in.you purchase an item and realise it does not suit you the way you expected.

Production Time

*Production Timeline (Unless otherwise communicated)All closure & non customized wigs require 7 to 14 working (up to 2 weeks) days to be produced/processed from the time payment is received (Unless stock is not available at that time ).

*For frontal and 360 wigs were customization is added ( bleaching and plucking of lace) the processing time is between 14 to 21 working (up to 4 weeks) days given how labour intensive the production is.

*For all custom sized wigs ( i.e. if you have provided specific head measurements ) the production will take 14 to 21 working days since additional time is required to tailor make the wig to your specific requirements.

*Colour wigs ( from existing catalogue ) require 14 to 21 working days for production.

*Special requests ( colours not on existing catalogue /wig styles that are a completely new request from client) will take up to 30 working days since the items have to be imported and produced on arrival.

🛑Kindly be advised that these timelines may be affected by the volume of orders being received.

Delivery TimelinesOnce items are processed they are handed to the courier for delivery . Depending on your location (city , province , rural / township) the courier will need 3 to 7 days to deliver the item.

*Should delivery not be required a self-collection option is available ( Central ) once order is processed ( No cash on delivery) . The collection address will be shared prior to collection date.

*No international Orders & deliveries are processed Kindly note that we are not responsible for delivery delays due to holidays , natural disasters ,courier delays, client address changes and/ incorrect delivery details provided.

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